At SmartTimely, we strive to provide exceptional service and ensure our customers are fully satisfied. However, we understand that situations may arise where a refund is necessary. Please review our refund policy below:
1. Eligibility for Refunds
We offer refunds under the following circumstances:
- Technical Issues: If you encounter technical issues with the SmartTimely platform that we are unable to resolve within 14 days.
- Duplicate Charges: If you were accidentally charged more than once for the same subscription period.
- Cancellation Before Use: If you cancel your subscription within 7 days of purchase and have not utilized any features of the platform.
2. Refund Process
To request a refund, please follow these steps:
- Contact our support team at [support email] with the subject line “Refund Request.”
- Provide your account details, order ID, and a brief explanation of the reason for your refund request.
- Allow 5–7 business days for us to review and process your request.
3. Non-Refundable Items
- Subscriptions that have been fully utilized during the billing cycle.
- Refund requests made after 14 days from the date of purchase.
- Payments for one-time services already rendered (e.g., custom setup fees).
4. Partial Refunds
In certain cases, such as partial use of services, we may offer a prorated refund. This will be determined based on the time and extent of the service used.
5. Refund Timeline
Once approved, refunds will be processed within 7–10 business days. Depending on your payment provider (Stripe, PayPal, 2Checkout, or others), it may take additional time for the refund to appear in your account.